Refund policy

OUR POLICY ON INTENTION (FINAL SALE)

At IJNA, every single piece of apparel and jewelry is custom-printed, tailored, or physically engraved specifically for you the moment your order is finalized. Because we operate on a bespoke, made-to-order manufacturing model to eliminate global retail waste, all sales are final. We do not support returns, refunds, or exchanges for buyer's remorse or incorrect size selections. Please consult our sizing charts thoroughly before completing checkout.

DAMAGED GOODS GUARANTEE

While we do not accept standard returns or exchanges, your satisfaction is our highest priority. If your item arrives broken, structurally defective, misprinted, or damaged in transit, we will immediately issue a free replacement or a full refund.

HOW TO CLAIM (14-DAY LIMIT)

To claim a replacement or refund for a defective item, you must report the issue within 14 days of carrier delivery. Please email support@theijna.com with:

1. Your original order number.

2. Clear photographic or video proof showing the specific defect or shipping damage.

Once our quality control team verifies the photo evidence, we will fast-track a brand-new replacement to your door or issue a full refund to your original payment method. You will never be asked to absorb the cost or hassle of mailing the original item back to us.